Sometimes workload between team members find certain team members carry the workload more than often. Team members are required duties on their shifts and follow procedures that the company requires.
Unrealistic expectations regarding workload Despite working overnight shift, if you work mornings or afternoons too, your rate of overnight pay will be less A traditional "penalty rate" only applies if you work after midday on Saturday or all day Sunday or only work overnight shifts The morning rate is less than afternoon shift despite being the busiest time of day, whether you start before or after 1pm will affect your rate of pay as well Below standard and highly confusing pay rate system that involved 5 different pay rates depending upon when you worked, what day you worked, what time you worked, how many shifts you worked and if you did morning/afternoon/evening shifts, only morning/only afternoon/only evening or a combination of all 3 Unstable hours/one week you'll get lots of shifts, the next week very little: this makes it near impossible to budget Not appreciated by management and taken advantage of Will work really hard and still get told off about small things, no recognition or incentive for hard work The good: Lovely customers, nice store, buy 1 get 1 free coffee, fuel discount My time at OTR made me realise 2 very important things-those who work on the front lines, those people you see behind the counter- are probably some of the most resilient people you will ever meet and secondly-when it comes an extremely toxic workplace culture, to the most unrealistic expectations and a morale that nothing is ever good enough despite how hard you work, this is the company for you.